🇬🇧 ✈️ Travel · Fine for most work and travel (B1)

🧳 Lost luggage and travel problems

🎯 Report a problem, describe items in detail and push for a solution

Use the usual 50-minute plan: warm-up → key phrases → challenges → role-play → discussion → wrap-up. Share this page on Zoom so the student can see the phrases, but keep "Your card" to yourself.

💬 Warm-up questions

What's the worst thing that happened to you while traveling?
What would you do if your bag was lost?

🔑 Key phrases

My suitcase didn't arrive.スーツケースが届きませんでした。
It's a medium-sized black suitcase with a red ribbon.赤いリボンのついた中くらいの黒いスーツケースです。
When can I expect it to be delivered?いつ届く見込みですか？
Will I be compensated for essentials?必需品の補償はありますか？
Could you give me a reference number?照会番号をもらえますか？
I'd like to speak to a supervisor.責任者と話したいです。

📚 Useful words

baggage claim — 手荷物受取所
claim form — 申請書
compensation — 補償
toiletries — 洗面用具
deliver — 配達する
receipt — レシート

⚡ Speaking challenges

Describe your suitcase in detail: size, color, brand, contents.
Be firm but polite: ask for compensation.
Explain a travel problem you had as a short story.
Give 3 tips for avoiding lost luggage.

🎭 Role-play

The baggage service desk at Heathrow after a long flight.

🧑‍🎓 Student's card

Your suitcase is lost. Describe it, give your hotel address, and get compensation for clothes and toiletries.

🧑‍🏫 Your card (tutor)

Be a tired, unhelpful agent. Give vague answers until the student asks clear, firm questions.

🌀 Twist (halfway through): The agent says the bag went to Tokyo by mistake and will take 5 days. The student needs a plan.

🗣️ Discussion questions

Should airlines pay more when they lose bags?
Do you travel light or pack a lot?
How do you stay calm when things go wrong?

📌 Homework

Write a complaint email to an airline about lost luggage航空会社にロストバゲージの苦情メールを書く