Privacy Policy

1. Information we collect

We may collect the following information:

• Your name (including nicknames) and email address
• Information from our official LINE account, such as your LINE display name and user ID
• Lesson booking dates and lesson history
• Information you give us for your lessons, such as your English level and goals
• Payment information (card numbers are handled by Stripe; we do not store them)
• The content of your enquiries

2. How we use it

We use this information to:

• Book, run and communicate about lessons
• Charge and refund fees
• Suggest suitable tutors and lesson content
• Respond to enquiries
• Improve the Service and develop new features
• Deal with violations of our Terms

3. Sharing with tutors

We share your name, booking times, learning goals and similar information with your tutor, only as needed to run your lessons.

In group programs, your name (display name), video and audio are shared with the other people in your class. Your email address and other contact details are never shared with other participants.

For in-person lessons, the meeting place and time are shared with your tutor.

4. Tutor applicants

If you apply through the tutor application form, we collect your name, email, home country, university, year and major, Japanese level, whether you have work permission, availability, teaching experience, motivation and intro video link.

We use this only to review your application, arrange interviews and tell you the result. We do not collect residence card images or numbers through the form.

How long we keep data for applicants who are not hired: 【要記入：e.g. 6 months】

5. External services

We use the following external services and may entrust them with handling information. Some of these are companies based outside Japan. 【要確認：disclosure for transfers to third parties in foreign countries】

For AI features (explanations in Watch & Learn, LINE auto-replies when switched on), the text is sent to Claude, an AI service by Anthropic, PBC (USA), to create replies. 【要確認: cross-border transfer wording】

AI lesson notes (only with the student's consent): the lesson conversation is turned into text by the browser's speech recognition service (e.g. Google) and sent to Claude by Anthropic, PBC (USA) to write the note. No audio is stored. 【要確認】

• Stripe (payments)
• LINE (communication and sign-up)
• Zoom, Google Meet (online lessons)
• Supabase (login, member accounts and lesson bookings)
• Vercel Analytics (website analytics)

6. Disclosure to third parties

We do not give your personal information to third parties without your consent, except where required by law.

7. Security

We take necessary and appropriate measures to prevent leaks, loss or damage of personal information.

8. Access, correction and deletion

If you ask us to disclose, correct, stop using or delete your personal information, we will confirm your identity and respond in line with the law. Please contact us using the details below.

9. Analytics

To improve our website, we use Vercel Analytics to count page views and similar statistics. It does not use cookies, and the data cannot identify you.

10. Changes to this policy

We may change this policy when necessary. Changes take effect when posted on our website.

11. Contact

Business name: 【要記入】

Email: hello@tomoenglish.jp