Terms of Service

Article 1 (Scope)

These Terms apply to everyone who uses the Service (“users”). By using the Service, you agree to these Terms.

Article 2 (The Service)

The Service provides one-on-one English conversation lessons with native English-speaking tutors through online meeting tools such as Zoom and Google Meet.

Tutors are university students and do not necessarily hold teaching qualifications.

Article 3 (Registration)

Users register by adding our official LINE account or by another method we specify.

Minors must have permission from a parent or guardian.

Article 4 (Fees and payment)

Lesson fees are the amounts shown on our website (tax included).

Payment is by credit card through Stripe. Trial and single lessons are paid when you book; lesson packs are paid when you buy them.

The trial lesson is limited to once per person.

Article 5 (Pack expiry)

Lesson packs expire 【要記入：e.g. 60 days】 after purchase. Unused lessons expire after that date and are not refundable.

Article 6 (Changes, cancellations and refunds)

If you cancel at least 24 hours before the lesson starts, we will refund the full lesson fee (for packs, the lesson is returned to your pack).

Cancellations or changes less than 24 hours before the lesson: 【要記入】

No refund is given if you miss a lesson without notice (no-show).

If a lesson cannot take place for reasons on the tutor's side: 【要記入：e.g. full refund or rescheduling】

Refund method and timing: 【要記入】

Article 6-2 (Group programs)

Group programs are lessons that several users join at the same time. By joining, you agree that other participants can see your name (display name), video and audio.

If the minimum number of participants is not reached, we will cancel the program and refund the full amount paid.

You must not record, film or take screenshots of other participants, or post them on social media or elsewhere.

If you disturb other participants, we may remove you from the program without a refund. 【要確認】

Article 6-3 (In-person lessons)

An in-person lesson is arranged when the tutor checks and approves the place you request. Your booking is confirmed when you pay within the time shown after approval.

Meeting places must be public places where other people are present, such as cafés or libraries. Tutors may ask to change the place, or decline, for safety reasons.

Costs other than the lesson fee, such as food, drinks and transport, are paid by each person.

Arranging lessons or payments with a tutor outside our service, and any harassment of tutors or students, are prohibited.

Except in cases of intent or gross negligence, we are not responsible for accidents, lost items or disputes during in-person lessons. 【要確認】

Article 7 (Prohibited conduct)

Users must not:

• Break the law or act against public order and morals
• Harass, insult or otherwise cause trouble for tutors or others
• Record lessons or share recordings without the tutor's consent
• Arrange lessons directly with tutors outside the Service
• Pretend to be someone else
• Interfere with the operation of the Service

Article 8 (AI lesson notes)

Only if the student agrees, the conversation in a lesson is turned into text in the tutor's browser, and AI (Anthropic's Claude) drafts the lesson note from that text. No audio is recorded, and the transcript is not stored after the note is written.

Students can withdraw consent any time in their learning profile on My Page. Tutors tell the student at the start of the lesson that AI is listening. 【要確認】

Article 9 (Changes to or suspension of the Service)

We may change or suspend all or part of the Service without notice for maintenance, network problems, natural disasters or other unavoidable reasons.

Article 10 (Disclaimer)

We are not responsible if you cannot take a lesson because of problems with your own internet connection or device.

Except in cases of our intentional misconduct or gross negligence, our liability is limited to the fee you paid for the lesson concerned. 【要確認】

Article 11 (Changes to these Terms)

We may change these Terms when necessary. Changes take effect when posted on our website.

Article 12 (Governing law and jurisdiction)

These Terms are governed by the laws of Japan. Any dispute will be handled exclusively, in the first instance, by 【要記入：e.g. Tokyo District Court】.