← Situation library
🇬🇧 🛒 Daily life · Everyday conversation, with effort (A2)
☎️ Making bookings on the phone
🎯 Make, change and cancel a booking by phone
🎮 Play this in classUse the usual 50-minute plan: warm-up → key phrases → challenges → role-play → discussion → wrap-up. Share this page on Zoom so the student can see the phrases, but keep "Your card" to yourself.
💬 Warm-up questions
- Do you like talking on the phone?
- What was the last thing you booked?
🔑 Key phrases
- Hi, I'd like to make a reservation.予約をしたいのですが。
- Do you have anything available on Friday?金曜日に空きはありますか？
- Could you spell that for me?つづりを教えてもらえますか？
- Sorry, could you say that again?すみません、もう一度言ってもらえますか？
- I need to change my booking.予約を変更したいです。
- I'm afraid I have to cancel.あいにくキャンセルしなければなりません。
📚 Useful words
- available — 空いている
- fully booked — 満席・満室
- confirm — 確認する
- reschedule — 日程を変更する
- hold on — 少々お待ちください
- cancellation fee — キャンセル料
⚡ Speaking challenges
- Spell your full name and email address.
- Ask someone to repeat in 3 polite ways.
- Leave a voicemail message (30 seconds).
- Cancel a booking politely and give a reason.
🎭 Role-play
Phone call to a dentist, then to a restaurant. (Turn off cameras for realism!)
🧑🎓 Student's card
Book a dentist appointment, then call back to change the time. Spell your name.
🧑🏫 Your card (tutor)
Be the receptionist. Speak a little fast; offer times that don't work first.
🌀 Twist (halfway through): There's a ¥3,000 cancellation fee. The student must negotiate or accept.
🗣️ Discussion questions
- Why is the phone harder than talking face to face?
- Do you prefer booking online or by phone?
- Have you ever forgotten an appointment?
📌 Homework
Write a phone script for booking a restaurant for 6 people6人でレストランを予約する電話の台本を書く