← Situation library
🇬🇧 💼 Work · Everyday conversation, with effort (A2)
📧 Work emails and calls
🎯 Handle simple work calls and write clear, polite emails
🎮 Play this in classUse the usual 50-minute plan: warm-up → key phrases → challenges → role-play → discussion → wrap-up. Share this page on Zoom so the student can see the phrases, but keep "Your card" to yourself.
💬 Warm-up questions
- Do you write emails in English at work?
- What's hard about English phone calls?
🔑 Key phrases
- This is Aki calling from ABC.ABCのアキです。
- I'm calling about…〜の件でお電話しました。
- Could I leave a message?伝言をお願いできますか？
- I'll get back to you by Friday.金曜日までにご連絡します。
- Please find the file attached.ファイルを添付しました。
- Let me know if you have any questions.ご不明な点があればお知らせください。
📚 Useful words
- deadline — 締め切り
- follow up — フォローする
- attachment — 添付ファイル
- available — 対応可能な
- urgent — 緊急の
- regarding — 〜に関して
⚡ Speaking challenges
- Leave a voicemail for a client.
- Start an email in 3 polite ways.
- Ask for a deadline extension politely.
- Summarize a phone call in 2 sentences.
🎭 Role-play
A call with a client in Australia.
🧑🎓 Student's card
Call the client to move a meeting from Tuesday to Thursday. Confirm by repeating details.
🧑🏫 Your card (tutor)
Be the client: busy, speaks fast, asks to change the time again.
🌀 Twist (halfway through): The client asks for a document by tomorrow. The student must negotiate the deadline.
🗣️ Discussion questions
- Email or chat: which do you prefer at work?
- What makes an email rude?
- How many emails do you get a day?
📌 Homework
Write an email to reschedule a meeting会議の日程変更メールを書く