Problems and complaints

• I'm afraid there's a problem with…恐れ入りますが、〜に問題があります。
• It isn't working properly.ちゃんと動きません。
• Would it be possible to…?〜していただくことは可能ですか？
• I'd appreciate it.助かります。

1. 1. Warm-up (5 min)

   Check last homework. Ask the warm-up questions to relax.

   • Have you ever had a problem at a hotel or shop?
   • Is it easy to complain in Japan?

2. 2. Input (10 min)

   Introduce the key phrases one by one. The student repeats each 3 times; check meaning (short Japanese is OK).

3. 3. Practice (15 min)

   Run the unit's practice activity. Maximize student talking time.

   Problem cards (wrong order, broken item, noisy room). The student describes the problem, asks for a fix, and accepts an offer.

4. 4. Role-play (10 min)

   Tutor plays the other person. Praise when the key phrases are used; fix only 2 things afterwards.

   🎭 Hotel: the air conditioner is broken and the room is noisy. Get a room change.

5. 5. Free talk (5 min)

   Use the discussion questions for free conversation.

   • What's the worst customer service you've had?
   • Do you write online reviews?

6. 6. Wrap-up (5 min)

   Review today's phrases and give the homework. Write the lesson note right after.

   📌 Write a polite complaint email to a shopお店へのクレームメールを丁寧に書く

25-minute lessons: skip step 5 and shorten steps 3 and 4.